Return & Refund Policy
At Aurora, we place great importance on our customers’ satisfaction. If you are not completely satisfied with your purchase, please review our policy below.
Return Period
Return requests must be submitted within 14 days of the delivery date of your order.
To be eligible for a return, the item must:
- Be new, unworn, and unwashed;
- Be in its original condition;
- Have all original tags attached;
- Be returned in its original packaging, whenever possible.
Aurora reserves the right to refuse any return that does not meet these conditions.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded:
- Underwear and lingerie;
- Swimwear where the hygiene liner has been removed;
- Personalized or made-to-order items;
- Gift cards;
- Any item showing signs of use, washing, damage, or alteration.
Return Process
Before returning an item, you must contact our customer service team at:
📧 Aurorawave.support@gmail.com
No returns will be accepted without prior authorization.
Return shipping costs are the responsibility of the customer, unless the product received is defective, damaged, or incorrect.
Damaged Products or Incorrect Orders
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide clear photos showing the issue.
After reviewing the situation, Aurora may, at its sole discretion:
- Replace the product;
- Ship a replacement item;
- Or issue a full or partial refund.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved or declined.
Approved refunds will be issued to the original payment method. Depending on your financial institution, processing times may vary between 5 and 10 business days.
Shipping fees, express shipping fees, and other service fees are non-refundable, except in cases where the error was caused by Aurora or where required by applicable law.
Lost or Unclaimed Packages
Aurora cannot be held responsible for delays caused by the carrier, customs authorities, incorrect delivery information provided by the customer, or the recipient’s absence at the time of delivery.
Packages returned to Aurora due to an incorrect address, refusal of delivery, or failure to collect the package may be reshipped at the customer’s expense.
Order Cancellation
Orders may only be cancelled before they have been processed or shipped.
Once an order has been shipped, it can no longer be cancelled and must follow the return procedure outlined above.
Contact
For any questions regarding returns or refunds, please contact us at:
📧 Aurorawave.support@gmail.com
By placing an order through our store, you acknowledge that you have read and accepted this Return & Refund Policy.
